Ever since I was a kid I've had the vision of businesses as pyramids that needed to be climbed. We see it all the time in the images of climbing the corporate ladder, working our way to the top, and any number of other analogies putting the people who do the front-line work, at the bottom of the organization.
These are the faces that the customers see every day. Those very people who are in the mail room, at the cash registers, that do the service calls and answer the phones are the real faces and image of their organizations. A company is not a pyramid, nearly as much as it is a diamond.
Let's examine the 4 C's of grading a diamond and see how your organization measures up.
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